Shipping

In certain instances, we may ask for additional information and/or specific identification. This is to protect you as much as me, there are a lot of bad actors out there stealing cards and identities.

If you want/need an order shipped via a specific method/carrier (other than the one we would use), you may be charged the difference in cost between our method and the one you choose (including if the order is normally subject to free shipping).

We reserve the right to decline to ship any order, in which case your pre-payment, if any, will be refunded.

Native Silver and Stone can never guarantee arrival times of shipments, this is the responsibility of the shipping vendor eg: USPS, UPS, FedEx, etc.

USA:

Small items will be shipped, via USPS Priority.  At our discretion, depending on the items being shipped, an alternative method may be chosen. If I am not traveling, it will likely take 1 - 3 business days (Monday through Friday) to process your order. Holiday times may incur more frequent and longer delays than the rest of the year. Weather can also impact shipping.  We cannot be responsible for shipping delays, once I release it, it is beyond my control.  Please try to allow sufficient time for shipment so you are not disappointed.

If I know I will be unable to ship due to my schedule, I will post a banner on the following pages: landing, shipping, new arrivals, contact us, & the sign-up pop-up notifying you when I will being shipping again. If you have paid, your item will remain reserved for you.

We ship Monday through Friday, excluding holidays. Same day shipment cannot be guaranteed but happens fairly frequently on orders received overnight or in the morning. If the timing is right I may get a package out on Saturday but do not guarantee it. 

USA Shipping Charges:

Jewelry and fetishes with an order value less than $100.00:   $9.45 (USA) (New Rate)

Most jewelry and fetishes with an order value in excess of $100.00: Free Ground Shipping, method of our choice. (USA)

 Larger items, that cannot safely fit in USPS Flat Rate boxes (larger fetishes, fine art, sand paintings, pots, weavings, and any other breakable, large, and/or heavy items) will REQUIRE a Shipping Quote - Please E-Mail  me at nativesilverandstone@gmail.com  Obviously this will delay processing of the order, until we I can assess and post an appropriate price for the shipping.

International

We did virtually no international shipments from 2020 until June of 2024.  As of June 2024, I've added back the UK, on a test basis.  If you are from another location and interested in buying, please email us at nativesilverandstone@gmail.com.

ALL International Buyers - Please Note:

Any and ALL VAT, import duties, customs fees, taxes, postal notification, local delivery, and/or bank fees are NOT INCLUDED in the item price or shipping cost. These arrangements and charges are the buyer's responsibility on your end. You pay us for the item(s) and the base shipping only.

If you do not already know what this entails, please check with your country's post office and/or customs office to determine what these additional costs will be prior to placing your order.

I would love to give you estimates of the costs on your end but I have no idea what they are, you probably know better than I do.  Any information that you are able to share with me will be most appreciated.

If the package clears customs and the buyer decides they do not want it, you must return it to us, at your expense. It must arrive back to us within 45 days of the original shipment, complete and in original (unused) condition.  At that point we will refund your money less 15% restocking charge and any shipping or fees we can document we may have incurred.

If the buyer chooses to not execute the required steps to clear customs, for any reason, the following conditions will apply:

The item(s) must be back in our possession, at buyers cost, complete and in original (unused) condition before the order is eligible for any portion of a refund whatsoever. 

If we receive it, undamaged, within 2 months of original shipment, we will refund the money for the item(s) only, less 50% restocking fee and any additional charges we may have incurred to get the package back.  If it is received longer than 2 months after original shipment, no refund will be made. In any case, no shipping and/or insurance charges or fees of any kind are refundable. 

One last thing...sorry, I will not mark the package as a gift, we are a small, but legitimate business.

CANADA Shipping:

I'm shipping to Canada now via USPS Priority Flat Rate.   

As with USA shipping of larger, heavier, and more fragile objects must be quoted for each shipment.

UNITED KINGDOM Shipping:

I am shipping to the United Kingdom on a case-by-case basis.  Any shipping rate that comes up for the UK is a placeholder to make the service available, actual shipping may be more. You must contact me by e-mail and we can discuss the process.  If the item(s) allow, my choice is to ship USPS First-Class International plus applicable insurance.  I choose this because it is less expensive to you,. According to USPS, delivery time is approximately 7 to 21 days. 

Insurance

Orders over $300 will be shipped Signature Required. Shippers typically will not pay claims for damage or loss in transit for items that do not have Signature Required. 

Customers who do not want this feature must advise us, in writing, and thereby acknowledge that they waive the right to any compensation for their items should they be damaged or lost in transit.

I get this may be make it tougher to get your package but you want it to actually arrive, right?  If you have any questions please contact us before placing the order. 

Also for your protection, please read about Damaged Shipments (below) and about potential Returns (separate page) prior to ordering so there are no unhappy surprises. I want you to be thrilled with your purchase so it's a good idea to be clear on the terms.

Correct Shipping Info:

I am going to work from whatever information you provide, please take the time to make certain it is correct. You are going to give me some of your hard-earned money for my product(s), let's make sure it's going to get the right destination and you have provided all necessary contact info.

Damaged Shipments:

If you receive a shipment, for which you have to sign and the package clearly has been in a fight of some kind, please don't just sign your name.  Signing indicates you have received it IN GOOD CONDITION and the responsibility shifts to you. 

If you sign off as damaged and get a copy of the paperwork, you (we) have recourse. Most shippers will not honor claims when you have signed for the shipment without noting visible damage.  If there is hidden damage, you must keep the item, the box, and the packing material for inspection.

Photographing a damaged package before you open it is very helpful; better still if this is done in front of the delivery person.

Sales Taxes:

Sorry folks, I have to pay them, so do you. This means you, residents of New Mexico and New Jersey. Yes, I am now in New Mexico, but the business is still registered in NJ.  When it is removed from NJ rolls, orders will be subject to New Mexico sales tax only.

Returns:

Sometimes it just isn't what you loved online.  Please see Returns page.