Contact Us

Posted 11/18/19
IMPORTANT NOTICE
Native Silver & Stone is Relocating

 

We are moving inventorystarting with unposted items but some posted have already slipped in. 

If you order something that is in a state of limbo (cannot be accessed), I will notify you and you can choose between a refund or a late shipment (estimate to be provided when I contact you).

I will be traveling Wed Nov 20 until Thanksgiving Day.  Any orders placed after Tuesday Nov 19th will be shipped on Friday Nov 29 or Sat Nov 30

Saturday November 30th is the LAST DAY I will accept orders for immediate shipment.

Sunday December 1st begins a SHIPPING-BLACKOUT currently expected last until Monday December 16th. By this date I should be in the same location as most of the inventory. You may place orders but I will be unable to ship until the 16th or 17th.

I'm sorry for the bad timing in relation to the holidays.  If you have any questions, please don't hesitate to text me at 505-506-6846. Once relocated, the operation should return to normalcy.

 

 

HOURS OF OPERATION and WHEN TO REACH ME

The site itself is open 24/7   There are rare times where the site is down for brief periods as the website host does upgrades or fixes.  They are infrequent and typically are no more than ten to fifteen minutes.

Official hours of the business, for contact purposes, are:

 Monday through Friday 9:00 AM to 6:00 PM Eastern Time

If you contact me within that time frame, I will get back to you, albeit it may be later than 6:00 PM or the next day.  Weekends, I'm technically closed.  I do not guarantee shipping on the weekend (see shipping) or response to any form of contact until the following Monday.  It is possible you may receive a response on the weekend or at some goofy hour I happen to be up but please do not count on it.

If I am traveling I will place a notice on my landing, shipping, new arrival pages, and this one as to when I will be back.  If your inquiry can be dealt with via e-mail and I don't need access to the inventory to answer your question(s), I'm usually quite good about responding, even when I am on the road. Again, there may be a delay and the reply may come at a crazy hour.

THE BEST WAY TO REACH ME IS:

Via e-mail. (If you want to know why - see About Us - In Conclusion (bottom of that page)

 nativesilverandstone@gmail.com

  

IF YOUR DOG ATE THE ROUTER OR MODEM (Please, pretty please, read everything BEFORE dialing):

It is most efficient to text my phone with a call-back number and brief explanation of the topic. If you perceive it to be particularly time critical please say so, I can't guarantee it will change response time but I will know it is of particular import to you.

I know, if you have a problem that is vexing you, the temptation will be to call.  Due to my regular work schedule (again, see About Us), I will see and have the ability to respond to an e-mail or text much sooner than a voice mail.  I also like that it is in writing so I can refer back to it, voice mail is not very efficient in this regard.

My text/phone is:  505-506-6846

  

IF YOU WANT TO SEND ME SOMETHING:  

Please DO NOT send something to me without prior notification to me and acknowledgement from me.  The last part is really important, if you are sending something expecting a quick turn-around or reply and I am not going to be here, you will be unhappy - I want to avoid that.  See Shipping & Returns in re getting something back to me.

 

Here is the address:

Native Silver and Stone LLC

1614 Union Valley Road

Suite O - Box 176

West Milford, NJ 07480

 

 If you are especially observant and are scratching your head about the 505 (New Mexico) phone number and the New Jersey address, it's real simple...

...I don't plan on being in NJ forever...

As of October 2019, I am now the owner of a home in New Mexico,

I will be re-locating once the home in NJ is sold.