Contact Us

HOURS OF OPERATION and WHEN TO REACH ME

The site itself is open 24/7   There are rare times where the site is down for brief periods as the website host does upgrades or fixes.  They are infrequent and typically are no more than ten to fifteen minutes.

Official hours of the business, for contact purposes, are:

 Monday through Friday 8:00 AM to 6:00 PM Mountain Time

If you contact me within that time frame, I will get back to you, albeit it may be later than 6:00 PM or the next day.  Weekends, I'm technically closed.  I do not guarantee shipping on the weekend (see shipping) or response until the following Monday.  That said, it is quite possible you may receive a reply on the weekend or at some goofy hour I happen to be up.

If I am traveling I will place a notice on my landing, shipping, new arrival pages, and this one (Contact Us) as to when I will be back.  If your inquiry can be dealt with via e-mail and I don't need access to the inventory to supply an answer, I'm usually quite good about responding, even when I am on the road. Again, there may be a delay and the reply may come at a crazy hour.

THE BEST WAY TO REACH ME IS:

Via text and/or e-mail. (If you want to know why - see About Us - In Conclusion (bottom of that page).  IMPORTANT: If my anti-virus and malware programs deem your e-mail as suspicious, I will not reply.  If you are not hearing back from me, you should then try calling (see below).

 nativesilverandstone@gmail.com

IF YOUR DOG ATE THE ROUTER OR MODEM (Please, pretty please, read everything BEFORE dialing):

It is most efficient to text my phone with brief explanation of the topic and a call-back name and number. If you perceive it to be particularly time critical please say so, I can't guarantee it will change response time but I will know it is of particular import to you.

I know, if you have a problem that is vexing you, the temptation will be to call.  Due to my schedule, I will see and have the ability to respond to an e-mail or text much sooner than a voice mail.  I also like that it is in writing so I can refer back to it, voice mail is not very efficient in this regard.

My text/phone is:  505-506-6846

IF YOU WANT TO SEND ME SOMETHING:  

DO NOT send something to me without prior notification to me and acknowledgement from me.   The last part is really important, if you are sending something expecting a quick turn-around or reply and I am not going to be here, you will be unhappy - I want to avoid that.  See Shipping & Returns in re getting something back to me.

As I have mentioned elsewhere, I am not an appraiser, please do not ask me to assess and/or estimate the value of your items; you should go to an appraiser who is certified and qualified in this specialty.  Under NO circumstances should you send me anything that belongs to you that is not part of a transaction you have had with Native Silver and Stone, I can assume no responsibility for such things.